Terms of service

These terms apply to locksmith work booked with Memphis Key ("we"). We send a local Memphis locksmith from our team to do the work. Last updated November 9, 2026.

1. Quotes and the price ceiling

Before a technician drives out, we tell you the price and send you a quote by text: the job, the total in US dollars including the trip, and the trip-charge amount. After you book, we text you the first name of the technician we send and their arrival time. That total is the most you will be charged for the job described, unless you approve a new total by text.

If the job turns out to be different from what was described, the technician will explain why, show a photo where possible, and text you a new total. You may accept or decline. If you decline, you pay no more than the original quote for work already done, or nothing if no work was done (other than the trip charge below, where it applies).

If you are charged above your quote without having approved it by text, we refund the difference.

2. How prices are set

We do not publish a price list. Each quote is set for the job described, the lock or vehicle, the time of day (evenings, Sundays, overnight and holidays cost more than daytime) and the location (outer-area jobs carry a flat drive add-on). The quote you receive by text is the price that applies to your job.

3. Trip charge

A trip charge, in the amount stated in your quote text, applies only if: you cancel after the technician is on the way; the technician cannot verify that you own the vehicle or live at, own or manage the property; or the job matches the description you gave and you decline it on arrival. Cancelling before the technician leaves costs nothing: reply 0 to the booking text.

4. Proof of ownership or authority

We open, rekey or make keys only for people who can show they have the right to it. We may refuse or stop any job if proof is missing or a situation looks unsafe or unlawful, including lockouts that appear to bypass an eviction process.

5. Entry methods and existing damage

We try non-destructive methods first. Drilling or replacing parts happens only with your approval of the price. We are not responsible for pre-existing damage or wear to locks, doors, frames or vehicles, which the technician will point out where seen.

6. Payment

Payment is due when the job is done. Card, Apple Pay, Google Pay or cash, paid when the job is done. You receive a receipt by text or email.

7. Referrals

If we cannot do a job (for example, a vehicle that needs the dealer or a safe that needs a specialist), we may suggest another business by name.

8. Requests through this website

Sending the request form does not book a job. We text or call you back at the number you gave; a job is booked only when you have our booking text with the price.

9. Complaints

Reply to any of our texts, or send the form on our contact page. We answer every complaint.